HOT880 Terms and Conditions

1 Acceptance of Terms

By accessing or using the HOT880 platform — whether through the website at hot880.biz, the HOT880 mobile app, or any other HOT880 service — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and HOT880.

If you do not agree with any part of these terms, you must stop using the HOT880 platform immediately and close your account. Continued use of HOT880 after any update to these terms constitutes acceptance of the revised version.

2 Eligibility

To open and use a HOT880 account, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
• You must not be listed on any self-exclusion register or have previously been excluded from HOT880.
• You must be registering as an individual, not on behalf of a company or third party.
• You must not already hold an active HOT880 account. Only one account per person is permitted.

HOT880 reserves the right to request identity verification documents at any time to confirm eligibility. Accounts found to be in breach of eligibility requirements will be suspended and any balance may be forfeited pending investigation.

3 Account Registration

When you register a HOT880 account, you are required to provide accurate, complete, and current information. This includes your full legal name, date of birth, contact number, and the mobile banking details you intend to use for deposits and withdrawals.

You are responsible for maintaining the confidentiality of your HOT880 login credentials. Do not share your username or password with anyone. HOT880 will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact HOT880 support immediately.

• Only one HOT880 account is permitted per person, per household, and per device.
• Duplicate accounts will be closed and balances may be voided.
• HOT880 may require KYC (Know Your Customer) verification before processing withdrawals.
• Providing false information during registration is grounds for immediate account termination.

HOT880 reserves the right to close any account that cannot be verified or that appears to have been opened fraudulently. In such cases, any pending withdrawals will be held pending investigation.

4 Deposits and Payments

HOT880 accepts deposits via bKash, Nagad, and Rocket — the three major mobile banking platforms used by players in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳20. There is no maximum deposit limit, though HOT880 may apply transaction limits for security purposes.

Deposits are credited to your HOT880 wallet instantly in most cases. If a deposit does not appear within 15 minutes, contact HOT880 support with your transaction reference number. HOT880 does not charge fees on deposits, but your mobile banking provider may apply their own transaction charges.

• Only deposit from a mobile banking account registered in your own name.
• Third-party deposits are not accepted and will be returned or held pending verification.
• HOT880 reserves the right to request proof of payment for any deposit.
• Deposits made in error cannot always be reversed — contact support immediately if you deposit the wrong amount.

5 Withdrawals

Withdrawals from your HOT880 wallet are processed to the same bKash, Nagad, or Rocket account used for your most recent deposit. This is a security measure to prevent fraud and protect your funds. The minimum withdrawal amount is ৳100. There is no published maximum withdrawal limit for standard accounts.

HOT880 processes most withdrawals within minutes. In some cases, particularly for first-time withdrawals or large amounts, HOT880 may request identity verification before releasing funds. This is standard practice and is designed to protect your account.

• Withdrawals can only be made to accounts registered in your own name.
• HOT880 may place a temporary hold on withdrawals if unusual account activity is detected.
• Bonus funds are subject to wagering requirements before they can be withdrawn — see Section 6.
• HOT880 does not charge withdrawal fees, but your mobile banking provider may apply charges.
• Withdrawals requested outside of normal processing hours may take slightly longer.

6 Bonuses and Promotions

HOT880 offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to specific terms that will be communicated at the time the bonus is offered. The general rules below apply to all HOT880 bonuses unless stated otherwise.

• Bonus funds must be wagered a minimum number of times before they can be withdrawn. The specific wagering requirement will be stated in the bonus offer.
• Only one bonus can be active at a time unless HOT880 explicitly states otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• HOT880 reserves the right to withdraw any bonus offer at any time without prior notice.
• Attempting to abuse bonus offers — including through multiple accounts or coordinated play — will result in bonus cancellation and may result in account suspension.
• Bonuses are only available to players who have completed account verification.

7 Gameplay Rules

All games available on HOT880 — including Esports betting, Jackpot Bingo, Virtual Sports, Star Fishing, Plinko, and Golden Bank — are governed by individual game rules in addition to these general Terms and Conditions. Game-specific rules are displayed within each game or betting market on the HOT880 platform.

• All bets placed on HOT880 are final once confirmed. Bets cannot be cancelled or amended after submission.
• HOT880 uses certified random number generation (RNG) for all applicable games. Results are fair and cannot be manipulated.
• In the event of a technical fault during a game session, HOT880 will resolve the situation in accordance with its fair play policy. Incomplete rounds may be voided and stakes returned.
• HOT880 reserves the right to void any bet placed on an event where a pricing error has occurred.
• For Esports and Virtual Sports, HOT880's settlement decisions are final once markets are officially closed.

Players are responsible for ensuring they understand the rules of each game before placing bets or spending funds. HOT880 support is available 24/7 if you have questions about how a specific game works.

8 Loyalty Program

The HOT880 Loyalty Program rewards players for their activity across all products on the platform. Points are earned on qualifying bets and game sessions and accumulate toward tier progression — Bronze, Silver, Gold, and Platinum.

• Loyalty points are awarded at HOT880's discretion and may vary by product or promotion period.
• Points cannot be transferred between accounts or exchanged for cash directly.
• HOT880 reserves the right to adjust point values, tier thresholds, or rewards at any time.
• Loyalty tier benefits — including cashback rates and Golden Bank bonuses — are subject to the terms of the Loyalty Program as published on the HOT880 platform.
• Points earned through bonus funds may be excluded from Loyalty Program calculations.

Full details of the HOT880 Loyalty Program, including current tier benefits and point earning rates, are available on the Loyalty Program page.

9 Responsible Gaming

HOT880 is committed to providing a safe and enjoyable gaming environment. We provide tools to help players manage their activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available to every HOT880 player directly from their account settings.

• Players can set daily, weekly, or monthly deposit limits at any time. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Self-exclusion requests are processed within 24 hours. During self-exclusion, you will not be able to access your HOT880 account or receive promotional communications.
• HOT880 may impose responsible gaming restrictions on accounts that show signs of problem gambling behaviour.

If gaming stops being fun, please use the tools available or contact HOT880 support. Full details are on the Responsible Gaming page.

10 Prohibited Conduct

The following activities are strictly prohibited on the HOT880 platform. Engaging in any of these behaviours will result in account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Opening more than one HOT880 account, or opening an account on behalf of another person.
• Using automated software, bots, or scripts to interact with the HOT880 platform.
• Colluding with other players to manipulate game outcomes or exploit bonus offers.
• Using stolen, fraudulent, or unauthorised payment methods to fund your HOT880 account.
• Attempting to reverse or dispute legitimate transactions through your mobile banking provider (chargebacks).
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings obtained this way will be voided.
• Engaging in money laundering or any other illegal financial activity through the HOT880 platform.
• Harassing, threatening, or abusing HOT880 staff or other players.

11 Account Suspension and Closure

HOT880 reserves the right to suspend, restrict, or permanently close any account at its discretion, with or without prior notice, if it has reasonable grounds to believe that a player has breached these Terms and Conditions or engaged in prohibited conduct.

• During a suspension, access to the account and all funds will be frozen pending investigation.
• If an investigation concludes that a breach occurred, HOT880 may forfeit some or all of the account balance.
• Players who wish to close their own account voluntarily can do so by contacting HOT880 support. Any remaining real-money balance will be returned to the registered payment method after verification.
• HOT880 will not return bonus funds or loyalty points upon voluntary account closure unless they have already met applicable wagering requirements.

12 Privacy and Data

HOT880 collects and processes personal data in accordance with its Privacy Policy. By using the HOT880 platform, you consent to the collection and use of your data as described in that policy. HOT880 does not sell player data to third parties.

HOT880 uses industry-standard encryption to protect all account and transaction data. You can review the full details of how HOT880 handles your personal information on the Privacy Policy page.

13 Limitation of Liability

HOT880 provides its platform on an "as is" basis. While we work hard to keep the platform running smoothly, we cannot guarantee uninterrupted access at all times. HOT880 is not liable for losses arising from:

• Platform downtime, technical errors, or interruptions beyond HOT880's reasonable control.
• Delays in deposit or withdrawal processing caused by third-party payment providers (bKash, Nagad, Rocket).
• Losses resulting from a player's failure to secure their account credentials.
• Any indirect, consequential, or incidental losses arising from use of the HOT880 platform.

HOT880's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

14 Changes to These Terms

HOT880 may update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. For significant changes, HOT880 will notify registered players via email or an in-platform notification.

It is your responsibility to review these terms periodically. Continued use of the HOT880 platform after any update constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using HOT880 and request account closure.

15 Contact Us

If you have any questions about these HOT880 Terms and Conditions, or if you need help with your account, our support team is available 24/7.

• Email: [email protected]
• Live Chat: Available directly from your HOT880 account dashboard
• FAQ: Visit the HOT880 FAQ page

HOT880 support staff are familiar with the Bangladesh context and can assist with payment questions, account issues, responsible gaming tools, and anything else related to your HOT880 experience.